Terms & Conditiona

Welcome to fixxmeeh.com. By availing of our mobile repair services, you agree to the following terms and conditions. Please read them carefully before proceeding.

  1. Scope of Services

We provide repair services for mobile devices, including but not limited to screen replacement, battery replacement, software updates, and diagnostics. The specifics of your service will be detailed in your work order.

  1. Estimates and Payments
  • Estimates: All repair estimates provided are subject to change upon detailed inspection of the device. Customers will be informed of any changes before repairs proceed.
  • Payment Terms: Full payment is required upon completion of the repair unless otherwise agreed. Accepted payment methods include cash and online.
  • Deposits: Some repairs may require a deposit before work begins. Deposits are non-refundable if the repair is cancelled by the customer.
  1. Warranty
  • Repair Warranty: Repairs are covered by a limited warranty of [duration, e.g., 90 days] for the specific repair performed. Warranty covers only the parts replaced and the labor provided.
  • Exclusions: The warranty does not cover:
    • Physical damage after repair.
    • Water damage.
    • Software issues unrelated to the repair.
    • Unauthorized modifications to the device after repair.
  1. Liability
  • Device Handling: We will take all reasonable precautions to protect your device. However, we are not responsible for pre-existing damage, data loss, or further damage caused by issues already present in the device.
  • Data Loss: Customers are advised to back up their data before repair. We are not liable for data loss under any circumstances.
  • Parts: Replacement parts may be original, OEM (Original Equipment Manufacturer), or high-quality third-party components, depending on availability and customer preference.
  1. Customer Responsibilities
  • Ensure the device is unlocked and accessible for repair purposes.
  • Provide accurate and honest information about the device’s condition and any prior repairs.
  1. Unclaimed Devices
  • Devices not collected within 15 days of notification of completion will incur a storage fee of 499.
  • Unclaimed devices may be considered abandoned after 30 days and disposed of per applicable laws.
  1. Cancellation Policy
  • Cancellations must be communicated before repair work begins. Any deposits made are non-refundable.
  • What if I change my mind after I have scheduled an appointment? It wouldn’t be an issue as you can reschedule your booking anytime. Please let us know your preferred time and location before 1 hour of your scheduled time and we will reschedule your repair request accordingly. In the unlikely event that you wish to cancel the request; you have to pay the visit charges of Rs.299 (it happens).
  1. Privacy Policy
  • We respect your privacy and handle your personal information in accordance with our Privacy Policy.
  1. Amendments

We reserve the right to amend these terms and conditions at any time without prior notice. The latest version will always be available at fixxmeeh.com.

Contact Us: For any questions or concerns regarding these terms, please contact us at support@fixxmeeh.com or 9682767636.

Privacy Policy

Fixxmeeh (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fixxmeeh.com (the “Site”) or use our services. Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.

  1. Information We Collect

a) Personal Information

We may collect personal information that you provide to us directly, such as:

  • Name
  • Email address
  • Phone number
  • Address
  • Payment details (if applicable)

b) Non-Personal Information

We may also collect non-personal information automatically when you visit our Site, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on the Site
  • Referral source

c) Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can control cookie settings through your browser.

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

  1. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our services
  • To process and manage service requests and payments
  • To communicate with you, including responding to inquiries or service requests
  • To improve our website and services
  • To comply with legal obligations
  1. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party vendors that assist us in operating our business (e.g., payment processors, delivery services).
  • Legal Requirements: Authorities when required to comply with legal obligations.
  • Business Transfers: In connection with a merger, sale, or other business transfer.
  1. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

  1. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

  • Accessing the personal information we hold about you
  • Requesting corrections to inaccurate or incomplete information
  • Requesting deletion of your personal information
  • Opting out of certain data collection practices

To exercise your rights, please contact us using the details provided below.

  1. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of any third-party sites you visit.

  1. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us on +91 9682767636 or mail us on support@fixxmeeh.com.

Thank you for trusting fixxmeeh with your personal information. We are committed to protecting your privacy and ensuring a safe and secure experience.

Warranty Policy

“At Fixxmeeh, we take pride in the quality of our repairs and the trust our customers place in us. Your satisfaction is our top priority. That’s why every repair we perform is backed by our comprehensive warranty—a promise to provide you with peace of mind, knowing that we’re here to support you if something goes wrong. We’re committed to delivering reliable solutions and ensuring your mobile device functions as it should.”

Q: – Is there any refund policy if I don’t like the quality of the product after replacement.
If you do not like the screen or spare part after it has been replaced, we understand your concern and are committed to your satisfaction. However, please note the following:

  1. Preference-Based Returns: Our warranty policy primarily covers defects in materials and workmanship for the parts installed, as well as issues related to the repair service. It does not cover dissatisfaction based solely on personal preference or aesthetics of the replacement part.
  2. Quality Assurance: All replacement parts we use are of high quality and carefully selected to match the specifications of your device. If the screen or part is functioning as intended without defects, it would not typically qualify for a refund.
  3. Resolution Options: If you are unhappy with the replaced part for reasons other than functionality or defects, we encourage you to contact our customer service team. Depending on the situation, we may explore options such as: – Offering an upgrade to a premium part, if available (subject to additional costs). – Reviewing whether any adjustments can be made to meet your expectations. We do not have a money refund policy.
  4. Inspection Period: Before completing the repair process, we usually allow customers to inspect and approve the replacement part to ensure satisfaction. If you have concerns, please bring them to our attention immediately.

We aim to address your concerns  to the best  of our ability while  adhering  to our policy. If you have further questions or need assistance, please reach out to our support team.

Warranty Claims Process To make a warranty claim:

  1. Contact our customer service team at 9682767636 or mail us on support@fixxmeeh.com.
  2. Provide the repair receipt or proof of service.
  3. Bring or ship the device to our store or service center for inspection.

Limitations and Exclusions

  • The warranty is non-transferable and applies only to the original customer and device.
  • Fixxmeeh is not responsible for data loss. Customers are advised to back up their data prior to repair.

What the Warranty Covers

We provide 30 days to 6 months warranty on the spare part replacement. The warranty only covers manufacturing defects and does not encompass damage due to manual intervention.

Important Note: The warranty is valid only for the parts repaired or replaced. For example, if the screen of the phone is replaced then the warranty is for the screen only and not for other parts.

 

What the Warranty Does Not Cover

  • Physical damage to the device after repair (e.g., cracked screens, water damage, accidental drops).
  •  The warranty will not cover phones that have been damaged negligently and intentionally.
  • If the internal hardware is tampered with, especially through a self-repair attempt.
  • In case the mobile is jail-broken.
  • Subsequent mishandling which causes the frame to bend, twist or crack will not be entertained.
  • Subsequent mishandling with the screen such as hard press may initiate discolouring or lining on the display.
  • Internal damage, flickering, blank screen, black spot, Colourful spot, colour spread, visible horizontal and vertical lines visible in the display.
  • Warranty on Battery is NOT valid in case of excessive charging, battery swell, overnight charging or use of non-OEM Charging Cable/Adapters.
  • If you don’t hand over the non-working mobile part to the Fixxmeeh technician, the warranty will be valid only for 30 days.
  • Issues unrelated to the original repair.
  • Devices that have been tampered with or serviced by a third party after our repair.
  • Normal wear and tear or software-related issues unrelated to the repair.

Changes to the Warranty Policy: – Fixxmeeh reserves the right to amend this warranty policy at any time. Changes will be posted on our website or communicated directly to customers.

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